FY 2017 in Review

Foundations for growth in place
Now building momentum for change

This has been another remarkable year for the AA in which we set out our strategy to transform the business and have since made excellent progress against this strategy:

  • We have reported results in line with expectations with strong operational cash flow
  • The transformation is firmly on track and early benefits are showing in Roadside Assistance
  • We have made significant strategic progress in launching our in house Insurance Underwriter; Financial Services partnership; our connected car positioning; and a JV in India
  • We refinanced our most expensive debt, lowering the cost of borrowings
  • We paid our first interim dividend and are now recommending the final dividend in respect of the 2016 financial year

Strategic priorities

We set out three strategic priorities at the time of our IPO in June 2014 and in March 2015 we laid out the objectives and investment needed to deliver them.

Financial highlights

Results in line with expectations and reflecting a robust performance in Roadside Assistance

Chairman's statement

"In the past two years, the first year of our revolutionised customer experience, we have strengthened the foundations of the AA and put in place the platform which is allowing us to revolutionise customer experience."

Annual report

Annual Report 2017